Your basket is currently empty!
Reliable Protection for Your Peace of Mind
This section outlines Astra Power’s refund policy, highlighting our swift resolution and clear return process designed to ensure your satisfaction and confidence.
What is Astra Power’s refund policy?
Explore our clear refund and returns guidelines, designed to help you understand your options quickly and with ease.
Can I request a refund if unsatisfied with the service?
Yes. Refunds are considered within 14 days of purchase, provided the service does not meet the agreed standards.
What if I change my mind after purchase?
If you cancel during the 14-day cooling-off period, we’ll refund your payment.
However, we may deduct the cost of any service already provided (e.g., engineer call-out or repairs), but never more than the total price of the plan.
How are refunds processed?
Once we receive and inspect your return, we’ll notify you by email.
If approved, your refund will be credited to your original payment method within a few working days.
What if my refund is late or missing?
If you haven’t received it:
Contact your bank refunds may take a few days to process
Still nothing? Contact us
Double-check your bank or card statement
Contact your card issuer .it may take time to appear
Get in Touch
This section contains business addresses, telephone numbers, and email information for convenient and efficient communication.